Terms of Use

“Nature’s Choice/ Our” means Nature’s Choice (Pty) Ltd, a private company duly incorporated in terms of the company laws of South Africa, with registration number 2016/299530/07, and with its principal place of business at 54 Ribbok Street Rd, Highbury, Randvaal 1873.

“Order”, means the instruction placed by a User on the Site for Nature’s Choice to supply the Products.

“Personal Information”, means any personal details which the User provides in any way through the use of this Site, in any form whatsoever, which includes but is not limited to its names, postal and physical addresses, contact numbers, e-mail address and name of the employer and any other type of personal information as defined in section of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and section 1 of the Protection of Personal  Information Act 4 of 2013 (POPI), each of which forms a separate data tag of information on the Site.

“Product/s”, means a range of immune boosters, detox bundles, gluten free, diary free milk and sweetners that promote the health and well-being of Users, including but not limited to, grains, pastas, oils, vinegars, fruits, vegetables and vitamin supplements.

“User/s”/ “You”, means the person who chooses to insert their Personal Information on the Site, which information is to be distributed and which Terms and Conditions apply to the User, as the context indicates.

“Site”, refers to www.natureschoice.co.za, an e-commerce site accessible via the internet network.

The terms of our Privacy Policy, Return Policy and Delivery Policy must be read in conjunction and shall form part of these Terms and Conditions.

Prior to submitting an Order by clicking the ‘Place Order’ button on the Checkout page, please save or print a copy of these Terms and Conditions to keep on file for future reference regarding the Order You are submitting.  

Please understand that if You do not accept these Terms and Conditions, You will not be able to Order any Products from this Site.



The Site enables Nature’s Choice to offer the Products for sale to Users browsing the Site. In accordance with these Terms and Conditions, it is agreed that the User and Nature’s Choice shall be jointly referred to as the “Parties”, and individually as a “Party”.

By making use of this Site and the Products offered herein, the User hereby acknowledges that it has read, understood and agrees to be bound by these Terms and Conditions.

Any Order of Products offered on the Site implies the understanding and the express acceptance of these Terms and Conditions.

It is stipulated that the User may make a backup copy or print these Terms and Conditions of Sale, providing that it is not modified.

These Terms and Conditions come into effect as from 1 June 2020. Nature’s Choice reserves the right to change these Terms and Conditions without notice and at any time. The Terms and Conditions which were applicable when You made your Order, will apply to your Order.These Terms and Conditions and any of its Annexures shall apply to the exclusion of any other document.



All the offers of the Products proposed on the Site are limited to www.natureschoice.co.za. Prior to placing an Order, the User may check the main features of any Products they wish to order, by consulting the Site.

Purchase offers, including special promotions, are valid for as long as they are displayed on the Site.



The prices shown on this Site are in South African Rands and the Products will be invoiced at the price in force when the Order is submitted.

The price does not include delivery charges, which are invoiced in addition to the price of the Products, according to the total amount of the Order. Delivery charges will be shown to You before the User is asked to confirm the Order.

Prices include value added tax (VAT), at the rate in force on the day of the Order and any change in the applicable rate will be automatically reflected in the price of the Products sold by Nature’s Choice on its Site.



All Orders imply full and unreserved acceptance of these Terms and Conditions. You accept that Nature’s Choice’s order registration systems are proof of the nature of the agreement and its date thereof.

When the Order is confirmed by clicking on the “Place Order” button, You as the Customer declare that You have accepted the Order, together with these Terms and Conditions. A summary of the Order can be printed.

Once the Order has been submitted, a detailed acknowledgement of the Order will be sent to You at the e-mail address which You have provided.

Our acknowledgement of your Order will specify the exact amount invoiced and details of delivery and implies our acceptance of your Order and confirms the transaction, subject to Order payment.

In the event of one or more Products being unavailable once the Order has been placed, You will be notified by e-mail. The amount of the Order will be recalculated and You will only be debited for those Products which are available for delivery, with the price of the unavailable Products not being deducted therefrom. If the entire Order is unavailable, then You will be notified by e-mail and You will not be debited any amount for the transaction.

You may also cancel an Order placed on the Site by contacting our Customer Care Line on 0860 NATURE (0860 628873) or email natureschoice@consumercontactcentre.co.za. If You have cancelled the Order in writing within 24 (twenty-four) hours from the date of the Order, Nature’s Choice shall refund You within 14 (fourteen) days of receiving such notice of cancellation. If, however, You inform Customer Service any time after 24 (twenty-four) hours and the Order has already been processed, You cannot cancel the Order there and then. In this case, You must refuse acceptance of the Order when it is delivered. On receipt of the refuted Order, Nature’s Choice will inspect the Products and if the Products remain in their original packaging and are not damaged, Nature’s Choice will refund You within 14 (Fourteen) days thereof, less the delivery costs incurred by Nature’s Choice.

Nature’s Choice reserves the right to suspend or cancel any Order placed by You if a dispute exists regarding the payment of a previous order, or for any other legitimate reason, in particular related to the unusual nature of the Order.



All Orders are payable in South African Rands and are inclusive of VAT.

In order for You to pay for your Order, You must use the following method of payment: debit or credit bank cards via Payfast. The following bank cards are accepted on the Site: Visa, MasterCard, Maestro.

In processing your payment of the Order, You confirm and grant Nature’s Choice the necessary authorisation required in order to use the chosen method of payment, when submitting the Order.

In the event of non-payment of any amount owed by You, or of any adverse payment circumstances, Nature’s Choice reserves the right to suspend or cancel any Order and/or delivery, whatever the nature or state of progress in the Order or delivery may be.

As part of the measures taken to prevent fraud over the internet, You consent to the information concerning your Order being sent to any competent authority for verification.

To ensure secure credit card payment, You must enter the card security code of the bank card being used, into the payment portal of the Site.



The Products will be delivered to the address provided by You when placing your Order, according to the selected method of delivery.

Standard Orders will be delivered within 2 (two) days from the date on which Nature’s Choice receives the Order, according to the selected method of delivery and no later than 5 (five) days as from reception of the Order, subject to full payment of the purchase price.

Nature’s Choice in its sole discretion may suspend or terminate the sale of the Products provided on this Site, at any time whatsoever, and the User shall have no recourse in the event of suspension or termination.

The delivery of your Order is subject to our Delivery Policy.



In the event of non-conformity of the Product, in particular due to an anomaly or an error in the delivered references, You can choose to return the Product to Nature’s Choice and be reimbursed thereof or to receive a replacement Product.

You have a period of 7 (seven) days as from the date of receipt of the Product ordered as confirmed by our delivery service provider, to return the Order at your own expense for a Product reimbursement. Only in the circumstances where Products are returned due to poor quality or incorrect Product delivery, will Nature’s Choice reimburse You for the delivery fee and upon your request thereto.

You may contact our Customer Care Line on 0860 NATURE (0860 628873) or by e-mail as regards to any claim.

The reimbursement of your payment for the Order will be made via the method of payment which You selected when exercising the right of withdrawal, no later than 14 (fourteen) days following the date on which the right was exercised.



Whatever the reason for returning the Products to Nature’s Choice, You are required to follow the following instructions in order to facilitate processing of the return, which return must comply with the provisions of our Return Policy:

  1. the original packaging must be sent with the Product, which is being returned.
  2. Complete and attach the Return Form (to be separated from the Delivery Slip)
  3. Send the Product to be returned together with its original packaging to the following address:

Nature’s Choice (Returns Department)
54 Ribbok Street Rd

Any risk related to the return of the Products is borne by the User.



All Products remain the exclusive property of Nature’s Choice until such a time as payment of the sale price, including the purchase price, VAT and delivery costs have been paid in full.



The User must use discretion before taking any action based on the information displayed on the Site. Information, ideas and opinions expressed on the Site should not be regarded as medical advice or the official opinion of Nature’s Choice and Users are encouraged to obtain advice from a health professional before taking any course of action related to the information, ideas or opinions expressed on the Site.

The Site and all content on the Site is provided on an “as is” basis, and Nature’s Choice makes no representations or warranties of any kind, whether express or implied, to the accuracy of the contents on the Site. Nature’s Choice does not warrant and accepts no liability that the functions and services provided by the Site will be interrupted or error free, or that the Site is free from viruses or other harmful components or for any damage resulting from a fraudulent intrusion by a third party, causing any change to the information made available on the Site.

Nature’s Choice cannot be held liable for non-fulfilment of the Order due to stock shortages, especially where the product is unavailable due to a force majeure event including but not limited to health and safety protocols.

Nature’s Choice, including owners, directors, employees, officials, suppliers, agents and/or representatives shall not be liable for any direct or indirect damage, whatever the cause, origin, nature or consequences, including in particular any loss of profit, customers, data or any other loss of intangible goods that may occur as a result of the access by any person to the Site or the impossibility of accessing the Site.

The User hereby indemnifies Nature’s Choice and its owners, directors, employees, officials, suppliers, agents and/or representatives from and against any loss or damages suffered or liability incurred in respect of any third party, which arises from the User’s use of this Site.

Nature’s Choice does not make any warranties or representations that the Site shall be available at all times. Users acknowledge that the Site may be unavailable due to updates or other causes beyond the reasonable control of Nature’s Choice, including, but not limited to, virus infection, unauthorised access (hacking), power failure or other “acts of God.”

The User must take special note that Nature’s Choice reserves the right to hold a User liable for any losses suffered by Nature’s Choice to the cybercrime committed by the User pm the Site.



Nature’s Choice is the owner of this Site and the contents thereof and Nature’s Choice retains all intellectual property rights thereto, whether registered or not, including all current and future content on the online platform, which is not owned by a third party, and nothing on this Site should be construed as a right to use or license of any of the intellectual property.

In accordance with the Copyright Act 98 of 1978, as amended pertaining to ownership of literary and/or artistic rights, or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences whether animated or not and with or without sound, graphics, etc., to be found in this site, together with their compilation, are the exclusive property of Nature’s Choice, as it does not grant any license or any entitlement other than that of browsing the Site. Any use during browsing of this Site, in whole or in part, of these elements is authorized exclusively for information purposes only for personal and private use. Any reproduction and any use thereof for other purposes being expressly prohibited.

Neither the Site (in whole or in part), nor its content or brands may be used, reproduced, duplicated, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whatsoever, without prior, written authorisation from Nature’s Choice.

Any other use will constitute an infringement.



This Site is owned and operated within the Republic of South Africa. Nature’s Choice, as well as the User, hereby agree that these Terms and Conditions shall be governed and construed in accordance with the laws of the Republic of South Africa.



The User hereby expressly consents, by its use of the Site herein, to the collection, use, processing, storage, transfer and sharing of its Personal Information to the entities that are related to Nature’s Choice, including but not limited to Nature’s Choice and its service providers, provided that such processing are in line with the Protection of Personal Information Act 4 of 2013.

You have the right to access, change, correct and delete Personal Information concerning them by contacting Nature’s Choice via email. You are referred to Nature’s Choice’s Privacy Policy for more detail.

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